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Information The procedure for complaints

Federal law N 311-FZ "On Customs Regulation in the Russian Federation", which came into force 27.11.2010, establishes the order of submission, consideration and resolution of complaints addressed to the customs authorities.

Customs clarifies citizens and participants of foreign economic activity, how to make a complaint to the customs office.

Any person has the right to appeal the decision, action (inaction) of a customs authority or its officer, if such a decision, action (inaction), according to the person, violated his rights, freedoms and legitimate interests, he created obstacles to their implementation or illegally vested in the it a responsibility.
Decisions, actions (inaction) of customs bodies and their officials may be appealed to the customs authorities and (or) to the court, the arbitral tribunal.

Appeal of a decision, action (inaction) of a customs authority or its officer served in the higher customs body within three months:
1) from the date when the person knew or should have known about the violation of his rights, freedoms or legitimate interests, creating obstacles to their implementation, or the illegal imposition on him of a duty;
2) from the date of expiry of the period for acceptance of the customs body or its official decision or action, the act established the customs legislation of the Customs Union, an act of the Russian Federation legislation on customs or other legal act of the Russian Federation in the field of customs.


Representatives of citizens, including individual entrepreneurs and organizations in an appeal against decisions, actions (inaction) of a customs authority or its officer may make lawyers and other legal services providers face.

The powers of the heads of organizations acting on behalf of the organizations supported by documents certifying their official position, and incorporation and other documents.
The powers of the legal representatives of supporting documents certifying their status and powers.
The powers of attorney shall be certified in accordance with federal law.
The power of attorney on behalf of the organization must be signed by its director or other authorized person and stamped with the seal of the organization.
The power of attorney on behalf of the citizens may be notarized or otherwise established by federal law.
The power of attorney on behalf of an individual entrepreneur shall be signed and sealed them with his seal, or can be notarized or otherwise established by federal law.
Representatives may do on behalf of the person he represents all the actions under the Act, including filing and signing the complaint to a decision, action (inaction) of a customs authority or its officer, unless otherwise provided in the power of attorney or other document.

When submitting a complaint to the customs authorities the power of attorney must contain the right to appeal against decisions, actions (inaction) of customs.
The complaint must contain:
1) name of the customs authority, or position, surname, name and patronymic of his official (if known), decision, action (inaction) are being complained about;
2) surname, first name, middle name (if any) or the name of the person filing the complaint, his place of residence or location;
3) being appealed decision, actions (inaction).
The complaint shall be considered within one month from the date of its receipt by the customs authority competent to consider this complaint. Term review of the complaint may be extended, but not more than one month.

On appeal to the decision to grant the applicant's claim, or to dismiss the complaint. A copy of the decision to the applicant within the time limit set for the complaint.

The law provides for a simplified procedure for the appeal, which involves treatment with an oral complaint to the higher authority respectively customs or customs post, and in case of appeal against the decision, actions (inaction) of the head of the customs office - to the head of Customs in whose jurisdiction over the customs post.

The simplified procedure may be appealed decisions, actions (inaction) of a customs authority or its official associated with the movement of goods across the customs border, the value of which does not exceed 1,5 million and (or) one vehicle.